Customer service


Infancy is not your average kids store. We want to offer our clients not just our handpicked products but also our expertise. We're here if you have any questions, need advice, or inspiration. We want our clients to be 100% happy.


The five things that make our customer service the best in town. 




Price guarantee


We offer a price guarantee. Find the same product for a cheaper price, under the same conditions, but want to enjoy our service? No worries, we'll match it and even give you a 10% discount on your next order.






We offer direct support via facebook. Post a question and we'll get back to you within the hour. Can't find what you're looking for? Send us a facebook message and let us find it so you can shop straight from messenger.


go to our facebook page




Return policy


We thoroughly check every product before we send it. In the unlikely event that your product is damaged upon arrival we'll fully refund or exchange your product. No stress.


Ultra fast delivery


We always dispatch within 24 hours with a flat rate of $12 (Free when spending over $150) Australia wide, $20 for express, $25 for heavy/bulky items and $35 for international. All trackable of course. If, for some reason, we have to ship later we will notify you immediately. If you order a larger item than the mail man can carry we'll give you a call to discuss shipping costs.


Gift wrapping


We've become very skilled at making your presents look fly and therefore wrap every gift, even when it's for yourself! Add a comment during checkout so we know a bit more about who your gift is for.